Shipping Policy

Last updated: 5 November 2026

Where we deliver

We deliver to the United Kingdom, the United States and all European Union countries. We also deliver to Australia, British Virgin Islands, Canada, Fiji, Hong Kong, Israel, Mexico, New Zealand, Saudi Arabia, Singapore, South Korea and the United Arab Emirates.

Some products aren't available in every country. The product page will tell you if that applies to you.

Where your order ships from

UK orders ship from the UK, EU orders from the Netherlands and US orders from the United States. Orders to all other countries ship from the UK.

Dispatch

Orders placed before 2pm (local time at the fulfilment centre) on a working day are usually dispatched the same working day. Orders placed after that time, at weekends or on public holidays are dispatched on the next working day.

Delivery times below are counted from dispatch and are estimates, not guarantees.

Delivery options and costs

• United Kingdom: InPost, 1–3 working days, £3.00

• United States: USPS Ground Advantage, 2–5 working days, $5.00

• European Union: DPD or GLS, depending on your country, 2–7 working days, €12.00

• Other countries: Royal Mail International Tracked, 7–14 working days, $15.00

The delivery cost for your order is shown at checkout before you pay.

Tracking

When your order is dispatched, we'll email you a tracking number. If you have an account, you can also find it under the relevant order.

Customs, duties and taxes

• UK, US and EU: orders ship from a fulfilment centre in the same region, so there are no import duties or customs charges.

• Other countries: your order may be subject to import duties, taxes or customs fees set by your country. These aren't included in our prices or delivery costs, and are the recipient's responsibility.

Delivery problems

• Late orders: if your order hasn't arrived within 5 working days of the estimated delivery time, email us and we'll investigate with the carrier.

• Damaged items: if your parcel arrives damaged, email us within 48 hours of delivery with your order number and photos of the parcel and product.

• Wrong addresses: check your delivery address carefully at checkout. We can't be responsible for orders sent to an incorrect address entered at checkout. If you spot a mistake, contact us straight away and we'll try to update it before dispatch.

This doesn't affect your legal rights.

Contact

Questions about delivery? Email sales@tongkatfitness.com with your name and order number.